Prepare issues when y'all pay for Google products & services

You might need to fix a problem with your payments profile if you lot:

  • Have problems when you pay for Google products
  • Get an error bulletin

Notice the issue you experienced below.

Payment method declined past issuer

Important: Your payment issuer is the bank or company that issued the payment method you try to utilize. This may be the bank that issued your card, the telecom carrier for your carrier billing business relationship, or your eWallet provider.

"Unable to consummate transaction: expired bill of fare"

"[Your payment issuer] declined your payment"

To fix the issue, select a different payment method or attempt the following:

  • Brand certain your payment method is upwards to date. If it isn't, update information technology in Google Pay. Then try your purchase over again.
  • To make the purchase, make sure you have plenty money in your account.
  • If you still take issues, contact your issuer to bank check if there's a trouble with your account.

Payment method declined by Google

"Your payment was declined due to an issue with your account"

If y'all get this error message, we can't take your payment because:

  • Nosotros saw a suspicious transaction on your payments profile.
  • We need more info to protect your account against fraud.
  • For European users but: We need more info to comply with EU law.

To fix the issue, you must verify your identity or update info in pay.google.com:

  1. Become to pay.google.com.
  2. Cheque for any alerts or requests.
    • Before yous can buy anything through your Google Account, you must verify your identity.
  3. Make sure your name, accost, and payment info are up to date.

"Your transaction can't be completed"

If yous're asked to provide more info afterward you lot become this message, follow the on-screen instructions.

If y'all're non asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such equally a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction over again.
  • If you're on an app: Try to pay on the product website instead. If you lot're on the website, try the app.
  • If you buy on Google Play: For suggestions, check Fix payment problems on your business relationship.
  • If you utilize the guest checkout on the Google Store: Sign in to your Google Account. If you don't have i, create an account first.
  • If you use an eligible Android phone and pay past credit card: Set up a payment method for contactless transactions.
  • If you pay with a credit bill of fare: Contact your bank or financial institution nigh this transaction.

"Can't redeem your gift card due to an issue with your account"

To fix the issue:

  1. Go to pay.google.com.
  2. Cheque for whatsoever alerts or requests.
    • Before you can buy anything through your Google Account, you must verify your identity.
  3. Make sure your proper noun, accost, and payment info are up to engagement.

Payment event with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to fix it"

If you buy a Google product or service and get this error message, it means that your company or school set upwardly your account.

To resolve this outcome, contact your Google Workspace administrator.

Tip: If y'all're an administrator, learn how to fix the billing upshot.

Find your ambassador

Your ambassador might be:

  • Someone in your Information technology department or help desk at a company or schoolhouse.
  • The person who manages your email service or website.
  • The person who gave you your username.

Ineligible or grayed-out credit or debit bill of fare

Menu is grayed out & needs verification

Your carte was reported equally stolen if:

  • Your card is grayed out.
  • The bulletin says "verify on pay.google.com," or "verify in your Google Account's payment methods."

Before yous can employ information technology again, you must verify the menu.

  1. Go to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If yous don't use pay.google.com: Go to your account'southward "Payment methods" folio.
  3. Click Payment methods.
  4. Adjacent to the carte that says "Verification needed," click Verify and then  Get code.
  5. You can find a temporary concord of less than $one.95 USD on your card argument chosen "GOOGLE." The verification code is the last 6 digits.
    • You should get the code right abroad, but it tin accept up to seven days to get the lawmaking.
  6. To complete verification, return to your account and enter the 6-digit lawmaking.

Card is grayed out & is ineligible

If your menu is grayed out and you get a message that your bill of fare is ineligible, you tin can't apply your card for this purchase. Try to make the purchase again with a different carte.

If the card you want to utilize isn't listed, to add a new carte du jour, follow the on-screen instructions.

Closed Google payments profile

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